Shipping policy
Last updated: February 18, 2026
This Shipping Policy applies to all purchases made from Key of Life, the trading name of Elkhouly Group FZC, registered in Sharjah Publishing City Free Zone, United Arab Emirates.
1. Digital Products Delivery
All digital products (including audio files, video files, downloadable content, and online materials) are delivered electronically.
After completing your purchase, you will receive an email within 24 hours containing access details or download instructions.
Digital files are provided in high-quality format and are optimized for download.
Please ensure that your email address is entered correctly at checkout. If you do not receive your digital product within 24 hours, please contact us at:
keyoflife963@gmail.com
Digital products are not shipped physically.
2. Physical Products Shipping
Processing Time
Orders for physical products are generally processed within 3 business days after payment confirmation (excluding weekends and public holidays).
Shipping Methods
We offer Fast Free Shipping on physical products.
Orders may be shipped via:
DHL Express
FedEx Express
TNT
UPS
Registered Mail (with tracking)
Shipping carrier selection depends on destination and logistics availability.
Shipping Time
Estimated delivery time is 10 to 15 business days, depending on:
Destination country
Customs clearance
Public holidays
Carrier operations
Delivery times are estimates and may vary.
Tracking
A tracking number will be provided via email once your order has been shipped.
You can use the tracking number to monitor your shipment status.
Address Accuracy
Orders are shipped to the address provided at checkout.
Please ensure your:
Full name
Complete address
Phone number
are entered correctly.
We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees.
All additional charges such as customs duties or local taxes are the responsibility of the buyer.
3. Shipping Limitations
We reserve the right to refuse shipment to certain locations if required by law or logistical restrictions.