Shipping policy

Last updated: February 18, 2026

This Shipping Policy applies to all purchases made from Key of Life, the trading name of Elkhouly Group FZC, registered in Sharjah Publishing City Free Zone, United Arab Emirates.


1. Digital Products Delivery

All digital products (including audio files, video files, downloadable content, and online materials) are delivered electronically.

After completing your purchase, you will receive an email within 24 hours containing access details or download instructions.

Digital files are provided in high-quality format and are optimized for download.

Please ensure that your email address is entered correctly at checkout. If you do not receive your digital product within 24 hours, please contact us at:
keyoflife963@gmail.com

Digital products are not shipped physically.


2. Physical Products Shipping

Processing Time

Orders for physical products are generally processed within 3 business days after payment confirmation (excluding weekends and public holidays).


Shipping Methods

We offer Fast Free Shipping on physical products.

Orders may be shipped via:

DHL Express

FedEx Express

TNT

UPS

Registered Mail (with tracking)

Shipping carrier selection depends on destination and logistics availability.


Shipping Time

Estimated delivery time is 10 to 15 business days, depending on:

Destination country

Customs clearance

Public holidays

Carrier operations

Delivery times are estimates and may vary.


Tracking

A tracking number will be provided via email once your order has been shipped.

You can use the tracking number to monitor your shipment status.


Address Accuracy

Orders are shipped to the address provided at checkout.

Please ensure your:

Full name

Complete address

Phone number

are entered correctly.

We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.


Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees.

All additional charges such as customs duties or local taxes are the responsibility of the buyer.


3. Shipping Limitations

We reserve the right to refuse shipment to certain locations if required by law or logistical restrictions.